Return Policy

We aim to provide a straightforward return experience and want customers to have clear information before sending merchandise back. Eligible online purchases may generally be returned within 30 days from the date the order is delivered, provided that the merchandise meets all applicable requirements and is not included within an excluded product category. Return eligibility is determined according to the conditions outlined in this policy, including product condition, purchase type, shipping destination, and any special restrictions associated with the merchandise.

Purchases made at a physical retail location must be handled directly through the store where the transaction originally took place. Items purchased in person cannot be submitted through the online return system. Online orders follow a separate return procedure, and customers should use the return instructions connected to the original online purchase.

For an eligible online return, customers should access the return option associated with their order and complete the requested steps. If a prepaid return label is supplied, the merchandise should be packaged carefully to help prevent damage during transportation and taken to an authorized UPS drop-off location without unnecessary delay. The original shipping fee paid when the order was placed is generally non-refundable. Return transportation costs are also not reimbursed unless reimbursement is required under applicable law or another mandatory consumer protection requirement.

Once a returned package reaches the designated processing facility, the merchandise will be reviewed to determine whether it satisfies the return conditions. Refunds are normally initiated only after the returned items have been received and inspected. Customers should generally allow approximately one to two weeks for the return to be processed. After processing is completed, the financial institution or payment provider may require additional time before the refunded amount is reflected in the original payment account. Processing times can therefore differ from one payment method or financial institution to another.

Customers are responsible for returning merchandise within the applicable shipping period. If an item is not shipped back until more than 30 days after the return label was issued, a restocking deduction of 20 percent of the eligible refund amount may be applied. To help prevent this deduction, customers should arrange shipment soon after receiving the return authorization and shipping label.

Returned clothing must be in clean, unused, and resalable condition. Apparel that has been worn, washed, modified, altered, stained, damaged, or otherwise used may not be accepted. All original tags, labels, and identifying materials should remain attached and intact. Removing required tags or changing the condition of the garment may affect eligibility for a refund.

Products other than apparel must likewise be returned in unused condition and, where applicable, with their original sealed packaging intact. Certain merchandise may become ineligible once packaging has been opened or the product has been used, assembled, modified, or otherwise changed from its original condition. Customers are encouraged to retain the original box, wrapping, inserts, accessories, and other product materials until they have decided that the purchase will be kept.

Some merchandise is excluded from the standard return process. Products identified as final sale are not ordinarily eligible for return, except where a return or other remedy is required by applicable law. Certain limited, exclusive, or specially designated products may also be non-returnable. Customers should review the individual product description and any purchase conditions displayed before placing an order, particularly when purchasing exclusive or limited-availability merchandise.

Orders involving bulk quantities are not covered by the standard return policy. For this purpose, a bulk purchase generally refers to an order containing six or more units of the same product. This restriction applies regardless of whether the quantity was purchased as part of one transaction or otherwise falls within the applicable bulk-purchase requirements. Customers placing larger quantity orders should therefore review the applicable purchasing conditions before completing the transaction.

Digital redemptions become final once the redemption process has been completed. Such transactions are not eligible for ordinary returns, except when a statutory warranty, consumer protection provision, or other legally protected right requires a remedy that cannot be excluded. Customers should review the terms associated with digital products before completing a redemption.

Customized merchandise created according to individual customer selections is also considered final sale. Because these products are produced or configured based on the information and options selected during the purchasing process, personalized merchandise cannot ordinarily be returned or exchanged through the standard return procedure.

Orders shipped internationally to Canada or Mexico are considered final sale and are not ordinarily eligible for return or exchange under this policy. This restriction remains subject to any applicable laws or consumer rights that require a return, refund, replacement, or other remedy.

To begin an online return, customers should sign in to the account used to place the order. From the account dashboard, open the order history and find the applicable purchase. Select the relevant order and choose the available return option. Customers should then follow the instructions provided by the return system, including directions concerning eligible products, packaging, shipping labels, and any required return information.

Before handing a return package to the carrier, customers should confirm that the merchandise satisfies the applicable condition requirements. Original tags, packaging, accessories, and other required components should be included when applicable. Merchandise that does not meet the stated conditions may be rejected, or the customer may not receive the full refund that would otherwise apply.

Approved refunds are generally credited to the payment method originally used for the purchase after the returned merchandise has been received and processed. Original delivery charges are normally excluded from the refund. The processing period begins after the returned merchandise is received, while the time required for the refunded funds to become visible may depend on the payment processor, card issuer, bank, or other financial institution.

For questions concerning return eligibility, an existing return request, shipping requirements, processing status, or refund timing, customers may contact customer support at loungeflyretailer@gmail.com. Providing the relevant order details when requesting assistance can help support personnel identify the transaction and review the applicable return information.